melbit is committed to protecting the personal data of every player on the Platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we retain it, and what rights you hold as a data subject under our data protection framework.
Data Protection Principles
All data transmitted between your device and the melbit Platform — including during melbit Login, payment processing, and form submissions — is protected by 256-bit SSL encryption. Your personal and financial information is never sent in plain text over the network.
melbit does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used exclusively for the purposes described in this Privacy Policy — account management, payment processing, security, and service improvement.
melbit collects only the personal data that is strictly necessary to provide its services to Bangladesh players. Data collected for one purpose — such as identity verification — is not repurposed for unrelated uses without your explicit consent or a clear legal basis.
melbit retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data for active players is retained for the duration of the account relationship plus five years for legal and audit purposes.
Bangladesh players using melbit have the right to access, correct, and in certain circumstances request deletion of their personal data. You may also object to specific types of processing or request that we restrict how we use your information. Contact support to exercise any of these rights.
melbit uses cookies and similar tracking technologies solely to improve platform performance, maintain session state after melbit Login, and analyse aggregate usage patterns. We do not use third-party advertising cookies. Our cookie practices are described in full in Section 9 of this Policy.
This Privacy Policy ("Policy") describes how melbit ("melbit", "we", "us", "our"), the operator of the online casino and sports betting platform at https://melbit.bid ("the Platform"), collects, processes, stores, and protects personal data relating to users of the Platform ("Player", "you", "your"). This Policy forms part of the overall agreement between you and melbit and should be read alongside the Terms & Conditions and the Responsible Gaming Policy.
By registering an account, accessing the Platform, or using any melbit service, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and contact support to request account closure.
melbit takes data protection seriously. We apply industry-standard technical and organisational measures to safeguard the personal information of all players, including those located across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar in Bangladesh.
melbit collects personal data in the following categories, depending on your level of interaction with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, NID / passport number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration & account updates |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, transaction history | Deposits, withdrawals & KYC |
| Technical Data | IP address, device type, browser, OS, session duration, login timestamps | Automatically on Platform access |
| Usage Data | Games played, bet amounts, session history, bonus usage, preferences | During active Platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting support |
melbit does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required by applicable law or by a specific responsible gaming obligation, such as recording a self-exclusion request.
melbit uses the personal data we collect for the following purposes:
melbit processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
melbit does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties in the following limited circumstances:
All third parties with whom melbit shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what melbit has authorised.
melbit takes the security of financial data extremely seriously. All payment transactions — whether via bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard — are processed over encrypted channels. melbit does not store full payment card numbers, CVV codes, or mobile financial service PINs on its servers at any time.
Transaction records, including deposit and withdrawal amounts, timestamps, and payment method identifiers (such as the last four digits of a card or a partially masked bKash number), are retained by melbit for a period of at least five years following the relevant transaction. This retention period is required to comply with financial record-keeping and anti-money-laundering obligations.
As part of its Know Your Customer ("KYC") programme, melbit may request copies of identity documents including National ID Cards (NID), passports, driving licences, utility bills, and bank or MFS statements. This information is used exclusively for the following purposes:
KYC documents are stored in encrypted form and are accessible only to authorised melbit compliance personnel. Documents are retained for a minimum of five years following account closure, as required by applicable financial regulations. They are not used for marketing purposes and are not shared with game studios, affiliates, or advertising networks.
melbit retains personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
When personal data is no longer required and the applicable retention period has expired, melbit securely destroys or anonymises that data in accordance with its internal data disposal procedures.
melbit uses cookies and similar technologies (including local storage and session tokens) to operate and improve the Platform. The following types of cookies are used:
melbit does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. The Platform does not participate in cross-site behavioural advertising networks.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will impair or prevent access to the melbit Platform. For most players, the default browser cookie settings are appropriate for a normal melbit session.
melbit implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Despite these measures, no internet transmission or data storage system can be guaranteed to be 100% secure. melbit will notify affected players promptly in the event of a data breach that poses a material risk to their rights and freedoms, and will take all reasonable steps to contain and remediate any such incident.
As a melbit player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the melbit support team via live chat or email:
You may request a copy of the personal data melbit holds about you, along with information about how it is processed.
You may request correction of any inaccurate or incomplete personal data melbit holds about you.
In certain circumstances, you may request deletion of your personal data. This right is subject to legal retention obligations that may prevent full erasure.
You may request that melbit restrict its processing of your data in certain situations, such as while the accuracy of your data is being contested.
Where processing is based on your consent or a contract, you may request your data in a structured, commonly used, machine-readable format.
You may object to processing based on melbit's legitimate interests at any time, including objecting to direct marketing communications.
melbit will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it. melbit will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.
The melbit Platform is strictly intended for adults aged 18 and above. melbit does not knowingly collect, process, or retain personal data belonging to persons under the age of 18. If melbit becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that your child may have created a melbit account or provided personal data to the Platform, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.
melbit reserves the right to update or amend this Privacy Policy at any time. Material changes — such as a significant change to the categories of data we collect, the purposes for which we process it, or the third parties with whom we share it — will be communicated to registered players via email or a prominent on-site notice at least 7 days before the change takes effect.
Minor clarifications and non-material updates may take effect immediately upon publication. The "Last Updated" date at the top of this Policy reflects the most recent revision. Your continued use of the melbit Platform after any update constitutes acceptance of the revised Policy. If you do not accept the updated Policy, you must cease using the Platform and request account closure before the effective date of the change.
The current version of this Policy is always available at https://melbit.bid/privacy-policy. We encourage you to review it periodically to stay informed of how melbit protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way melbit handles your personal data, please get in touch with our support team using the following contact details:
melbit aims to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to resolve them fully within 30 days. If you are not satisfied with melbit's response to a data protection concern, you may have the right to raise a complaint with the competent supervisory authority in your jurisdiction.
Now that you understand how melbit handles your data, feel free to explore the full platform — from our cricket betting markets and slots library to the melbit Casino lobby. Questions? Our team is available 24/7.