At melbit, we believe that gambling should always be a form of entertainment — never a source of stress, financial strain, or harm. This page outlines the tools, policies, and support resources we provide to help every Bangladesh player stay in control of their gaming activity.
Age Policy
Gambling carries real financial risk, and young people are particularly vulnerable to developing harmful gambling habits. melbit takes its obligation to protect minors with the utmost seriousness. Our registration process requires all players to confirm they are at least 18 years of age, and our KYC team verifies this through identity document checks — including National ID Cards (NID) and passports — before any withdrawal can be processed.
If melbit discovers that an account belongs to a person under 18, that account will be closed immediately, all funds will be returned (excluding any winnings derived from the underage period), and the matter may be escalated to relevant authorities. No exceptions are made to this policy under any circumstances.
Player Protection Tools
Set a daily, weekly, or monthly cap on how much you can deposit into your melbit account. Once a limit is in place, it cannot be increased for 24 hours — giving you a mandatory cooling-off period before any upward change takes effect. Lowering a limit is always instant.
Define a maximum session duration for your melbit account. When your chosen time is reached, you will receive a clear on-screen reminder and the option to end your session. This tool is especially useful for players who lose track of time during live casino or cricket betting sessions.
Request a short break from gambling on melbit — from 24 hours up to 6 weeks. During a cooling-off period, you cannot deposit, place bets, or access any games. Your account remains open so you can return when the period ends without losing your history or balance.
For players who need a longer break, melbit offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. A self-excluded account is fully locked — no deposits, no bets, no marketing. This is the strongest player protection tool available on the Platform.
Enable automatic on-screen notifications that appear at regular intervals (every 30, 60, or 90 minutes) to remind you how long you have been playing and how much you have wagered in the current session. Reality checks are a simple but powerful way to stay grounded.
If you find that promotional emails, bonus notifications, or special offer messages are encouraging you to play more than you intend, you can opt out of all marketing communications at any time via your account settings or by contacting the melbit support team directly.
Quick Reference
| Tool | Available Options | Activation | Takes Effect | Can Be Reversed? |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Account Settings or Live Chat | Immediately | Increase: 24-hour delay. Removal: instant. |
| Session Time Limit | 30 min / 1 hr / 2 hr / Custom | Account Settings | Immediately | Yes — adjustable at any time |
| Reality Check | Every 30 / 60 / 90 minutes | Account Settings | Next session | Yes — adjustable at any time |
| Cooling-Off Period | 24 hrs / 1 week / 2 weeks / 6 weeks | Live Chat or support email | Within 24 hrs | No — cannot be lifted early |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Live Chat — identity verified | Within 24 hrs | No — strictly enforced for full duration |
| Marketing Opt-Out | All or specific channels | Account Settings or Live Chat | Immediately | Yes — opt back in any time |
Know the Signs
Problem gambling does not always look the same for everyone. It can develop gradually, and many people do not recognise it in themselves until it has already caused significant harm. If any of the following statements feel familiar, we encourage you to reach out to the melbit support team or use one of the responsible gaming tools above.
Self-Assessment
Answer these questions honestly. If you answer "Yes" to three or more, we strongly recommend using one of melbit's responsible gaming tools or seeking independent support.
Step-by-Step
Reach out via the 24/7 live chat available on every page of the Platform, or send an email to [email protected]. Clearly state that you wish to activate self-exclusion and specify your preferred duration (6 months, 1 year, 3 years, or permanent).
To protect your account from fraudulent self-exclusion requests, our team will verify your identity using the details on file. This is a brief, straightforward process and will not take long.
Once your request is confirmed, your melbit account will be locked within 24 hours. You will not be able to log in, deposit, place bets, or access any games during the exclusion period. All marketing communications will be stopped immediately.
Any real-money balance remaining in your account at the time of exclusion can be withdrawn. Our support team will guide you through the withdrawal process before the account lock is finalised.
Self-exclusion is a strong first step, but we also encourage players to speak with a trusted person in their life and to explore independent counselling resources. melbit's support team can point you toward further assistance upon request.
We Are Here for You
If you feel that gambling is no longer a form of entertainment for you — or if you are concerned about a family member or friend — please do not hesitate to contact the melbit responsible gaming team. Our support staff are trained to handle these conversations with care, confidentiality, and without judgement.
You can reach the melbit support team through any of the following channels, available around the clock, seven days a week, including during Eid, Pohela Boishakh, and all public holidays in Bangladesh:
melbit is committed to making sure every player in Bangladesh enjoys a safe, controlled, and genuinely entertaining experience. Explore our full game library, review our FAQ, or contact our team — we are always here to help.
Need to set a limit or request self-exclusion? Contact our support team via live chat or at [email protected] — available 24/7.